📋1. Introduction
Zuntly provides an e-commerce platform that enables independent businesses ("Merchants") to create online stores and mobile apps.
This Privacy Policy explains how we collect, store, use, and safeguard personal information collected:
- from Customers using any Zuntly-powered website or mobile app
- from Merchants who run their businesses on Zuntly
By accessing any Zuntly-powered system or app, you agree to this Privacy Policy.
📝2. Information We Collect
A. Customer Information
Collected when users shop on a merchant's store:
- Full Name
- Phone Number
- Email Address
- Delivery / Billing Address
- Order Details
- Cart Data
B. Merchant Information
Collected when merchants manage stores:
- Business Name
- Contact Details
- GST/PAN (if provided)
- Store configurations
C. Technical & Device Information
- Device model
- Operating system
- IP address
- App version
- Usage logs
D. Payment Information
We never store:
❌ Card numbers
❌ CVV
❌ UPI PIN
Payments are securely processed by third-party gateways.
⚙️3. How We Use Information
Zuntly uses collected data to:
- Enable merchants to operate their stores
- Process customer orders
- Provide app functionality
- Deliver notifications / updates
- Prevent fraud
- Improve platform performance
- Provide support to merchants and customers
Zuntly does not sell personal information to anyone.
🤝4. Sharing of Information
We share data only with:
✔
Merchants
To fulfill customer orders.
✔
Payment Gateways
For secure transaction processing.
✔
Delivery Partners
To deliver orders.
✔
Third-party service providers
(SMS/Email/WhatsApp, analytics)
✔
Legal authorities
(Only when legally required)
🔒5. Data Security
Zuntly implements:
- SSL encryption
- Secure cloud hosting
- Password encryption
- Limited access to sensitive data
- Regular audits
⏱️6. Data Retention
- Customer data is stored as long as their account is active.
- Merchant store data may be retained for regulatory compliance.
- Users may request deletion of personal data anytime.
👤7. User Rights
Users have the right to:
- Access personal data
- Request corrections
- Request deletion
- Withdraw consent
- Know how their data is used
Requests can be submitted via the merchant or Zuntly support.
👶8. Children's Privacy
Zuntly does not knowingly collect data from children under 13.
Any accidental data will be deleted upon request.
🔄9. Policy Updates
We may update this Privacy Policy.
Revised versions will be posted with a new effective date.
📧10. Contact Information
For privacy-related concerns: